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Quicken Deluxe fails to start (Hangs) after installing R38.

don-dhondt

I was previously running R37.67 under windows 11 and was having periodical hangs. After installing update R38 it hangs indefinitely on startup.

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Quicken Paloma

Hello @don-dhondt,

Thank you for reaching out to the Quicken Community. We apologize you are having this difficulty. For this particular instance, I would recommend downloading and implementing the Mondo Patch.

For instructions please refer to the Help Article linked below.

https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

When you have a moment please attempt these steps and let us know.

-Quicken Paloma

don-dhondt

After installing the Mondo Patch (it installed R38.26) Quicken still hangs on start-up.

don-dhondt

Thinking maybe I had a hardware problem I loaded quicken on another PC and supplied the same QDATA.QDF file. It hung on the new system. I then went to a backup QDATA-2022-01-18.AM07.45.QDF-backup. It restored OK. I then did a One Step Update. It appeared to update all the accounts but hung at the end and never responded again.

QuicklyLosingPatienz

This is a common problem in these forums. Don't continue to update.

Some of us have had success going back to a prior release:
https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has

Personally, November releases got mine to work. Hope it helps..

don-dhondt

Thanks QuicklyLosingPatienz, I went back to R36.57 and it appears to be running.