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Copied File won't download data, no setup, or just hangs

BR55

I have the latest Quicken version. Last night I decided my quicken file was loading too slowly so I elected to do what I had always done when that happens. I saved all my 2022 transactions in its own file, so as to move forward with just current transactions. Now, the downloads that had worked in the past. It shows "setup up online". When you click that, it just grays the screen and never does anything. I can go back to the original file which I have renamed in the file explorer and it will still function with the downloads. It contains 2021 and 2022 data.

Has something in Quicken changed and how do I get away from this issue other than continuing on with this larger file?

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Quicken Jared

BR55 said:

I have the latest Quicken version. Last night I decided my quicken file was loading too slowly so I elected to do what I had always done when that happens. I saved all my 2022 transactions in its own file, so as to move forward with just current transactions. Now, the downloads that had worked in the past. It shows "setup up online". When you click that, it just grays the screen and never does anything. I can go back to the original file which I have renamed in the file explorer and it will still function with the downloads. It contains 2021 and 2022 data.

Has something in Quicken changed and how do I get away from this issue other than continuing on with this larger file?

Hello @BR55,

I am sorry to hear about this issue with blank screens and setting up online banking services. Thank you for reaching out to the Quicken Community regarding this problem.

Where is the data file with the 2022 transaction data located? Make sure that it is being stored on your computer, and not an external drive or cloud-based storage service.

Next, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then proceed through the following instructions within the 2022 transaction data file, in order:

Navigate to File
Select Validate and Repair File...
Select Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If you are still noticing difficulties after you have attempted those recommendations, you may try the following:

Navigate to File
Hold CTRL + Shift and click Validate and Repair File...
Select Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

I hope to hear back from you about your results.

Thank you,

Quicken Jared