UPDATE 7/26/22 NetXInvestor - "Sorry. We encountered an error. (It's not your fault.)"

Quicken Jared

At this time we have identified that users with NetXInvestor are receiving a "Sorry. We encountered an error. (It's not your fault.)"  error. We cannot provide an ETA regarding a resolution, although our teams are working hard on this issue. We apologize for any inconvenience this may cause, and we are thankful for your patience.

If you wish to be notified of any updates that are made available regarding this Alert, please click the bookmark 'ribbon' icon in the right-hand corner of the screen.

Thank you!

-Quicken Jared

(Ticket #: 9586728, CTP-4007) 

Quicken Jared

ONGOING 7/19/22

This issue remains ongoing for the time being. Our teams are working hard to fix the problem but we are unable to provide an ETA regarding when this will happen. We apologize for any inconvenience and we thank you for your patience.

Thank you!

-Quicken Jared 

Quicken Jared

UPDATE 7/26/22

This Broker/Dealer associated with their account type does not support connections with Quicken. Due to this, weekly Alert updates will no longer be added. 

Thank you!

-Quicken Jared