Unable to check for updates. File server failed to load (2016)

Question

I've been using Quicken 2016 for years without any issues.  However today out of the blue when I tried to open Quicken 2016 I received error "Unable to check for updates.  File server failed to load".   I get this error and Quicken will not load.   This is happening with Quicken on my desktop and also on my laptop - so I'm not able to open Quicken.   I searched a couple other posts, but haven't found a working solution.  Not sure if doing a reinstall of the software will resolve this or not so thought I would post for some suggestions.   Thanks!

UKR · Answer

Now install the R 19.5 Mondo patch file on top of that to get out of the Intuit ID vs. Quicken ID quandary.

DLDrilling · Answer

Thanks for the response!   I did chat with support a bit ago, but they can't really help as support for 2016 was apparently discontinued in 2019.   So I tried just reinstalling the program from CD.   For the time-being, that has corrected my problem - I'm now able to open Quicken 2016 again.   I checked the version now that I can get in - my version is Release R1 (R25.1.1.8).

UKR · Answer

What release level of Q 2016 do you have installed?
You need to be on R 19.5 for all the business with the conversion from the old Intuit ID to the Quicken ID to work properly. If you're not on R 19.5 please download
and install a file named Release 19.5 Mondo from http://www.quicknperlwiz.com/quicken-2016-patches.html