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R42.21 - Amex OL-294-A error.

Micky1701

Quicken updated my version this morning to R42.21 and now my AMEX updates are failing. Can anyone else verify this version and issues?

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Bill Byrnes

I just starting having the problem this morning.

retird

Looks like they are.....

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are experiencing this issue.

We do now have an Active Alert regarding online banking errors with American Express more specifically users receiving an OL-294-A error message.

You may follow this link in order to access the Alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do sincerely apologize for any inconvenience in the meantime.

Chinavat

I've been having the same issue for the past 2 days. I just saw a post that Quicken states that they have noticed an issue and are working internally to fix it.

Frankx

HI @tkbitterman

You are not alone. Please see the Notice at this LINK for more information. And I suggest that you bookmark it so that you are updated about Quicken Support's progress on this problem.

Let me know if you have any followups.

Frankx

All comments

bmciance

I just ran a one step update and Amex worked fine. I didn't have to reconnect. Seems that something got fixed somewhere.

Bob.

It is, indeed, working again.

AllenK

Agree, working again. Have 2 American Express cards and both working. However, I needed to deactivate then reactivate both. But all is working once more.

Stu

Ditto for me. Deactivated the Amex account. Did activation online set up; worked ok. Did online update; worked ok. It says it downloaded 1800 transactions but fortunately they didn't show up! They would have been repeats, anyway. First success inn 3 days.

lagunajim

working again now. yeah. until the next time.

tkbitterman

Thanks Frankx!
It's working! Thanks for the quick response!

tkbitterman

Hey Frankx,

WOW1 Lightening fast effort!! It's working now. Thanks

RDA

AMEX connectivity is working again. Maybe next time, Quicken won't a) pretend the problem doesn't exist, b) delay a fix for days, c) fail to adequately train its telephone support reps on active bugs and issues with its overpriced software.

cbit

My account is working again. Appreciation to Quicken, Amex and community members who posted suggestions and useful troubleshooting information.

gfvalvo

Seems to be working now. Fingers crossed.

Michael Cohen

Federal Express unable to download. This has been failing for me for about a week. Per instructions from Fed Ex I deactivated the account. Next I tried to reconnect it 10 or 15 times a day for two days. Finally Federal Express had enough!. After forcing a change of password and finding numerous ways to verify who I was it allowed me to log into the Fed Ex Website. After that I activated one step update and all was well. Providing enough extra useless traffic to the Fed Ex servers evidently did the trick. Neither Federal Express now Quicken support knew anything about the problem

MSStateDawg

Michael Cohen said:

Federal Express unable to download. This has been failing for me for about a week. Per instructions from Fed Ex I deactivated the account. Next I tried to reconnect it 10 or 15 times a day for two days. Finally Federal Express had enough!. After forcing a change of password and finding numerous ways to verify who I was it allowed me to log into the Fed Ex Website. After that I activated one step update and all was well. Providing enough extra useless traffic to the Fed Ex servers evidently did the trick. Neither Federal Express now Quicken support knew anything about the problem

Why are you posting this in the thread about American Express?

Misterbill

Michael Cohen said:

Federal Express unable to download.

What does one download from FedEx into Quicken???

Michael Cohen

I called American Express Federal Express. Otherwise comment is valid

GermanBlueRam

Yay! Successful Direct Connect on August 2 at 10:27 pm Pacific.

Gene in Florida

SUCCESS! 8/3/2022 6:15 AM Quicken Deluxe v42.21 on Windows.
In my previous post I mentioned how I changed what looked like a corrupted Amex account number in Quicken to my card number and downloads from Amex into Quicken still failed. Well today, when I tried to download Amex transactions I was given the choice to link my Quicken Amex account to the number that looked corrupted in previous days. It was the only choice. I took it. One transaction was downloaded successfully and reconciliation was successful. I only had one new transaction on my Amex card. Hopefully this fix is permanent.

schmidtj

This morning I did my usual One Step Update and all my accounts including American Express updated successfully. I made no changes to Quicken at any time during this issue. It fixed itself from my perspective. Fingers crossed.

basimmer

My AMEX download worked this morning.

basimmer

My AMEX download worked this morning first time since being on R42.21.

basimmer

My AMEX download worked this morning.

jfclague

Working again as of this morning.

CaveCreek

My AmEx downloads are working this morning, too.

MSStateDawg

@Quicken Jared

Would it be possible to get an explanation from the Quicken folk regarding what happened? If this was a ball dropped by Amex then that would serve two purposes:

1. Make us feel better about Quicken.
2. Give us a reason to light up Amex.

Lewis Bernstein

There were so many comments on the AMEX problem that Quicken was pressured to resolve the problem in a relatively quick 2 days. However, many of us still have problems with BJ's Master Card transactions since I reported it on June 23 and 6 weeks later Quicken has not yet resolved the issues. How about lighting up the screens for this one too!

husslein

AMEX working for me as well <miracles>

whtmtn

Just got mine to work today (8/3) after being unable to for the past three days. I did change the pwd in the process. Seems to be ok again.

daes

Working for me today, 8/3.

Shelley Belle

It has been two days and no update. That's unacceptable.

[Deleted User]

@Shelley Belle - I think the issue has been resolved and you should be able to connect with Amex again.

imdcareys

I was able to download this evening:

Image: https://us.v-cdn.net/6031128/uploads/editor/6m/uroo3ahwrzxs.jpg

I use Direct Connect and made no changes.