Westerra Credit Union Issues

mhobkirk

Anyone else on here at Westerra Credit Union? Since their update to Digital Banking it seems Quicken will not connect to them to update my accounts.

UKR

Have you tried this yet?

If your bank recently changed their website or password requirements please read and follow instructions here:
Quicken Uses Incorrect URL for Online Banking

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

• It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
• The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
• If they didn't do that, complain to your bank's or biller's upper level management.
• Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

shermanrl

I sent them a message through the new website and got this response:
"We apologize in advance, as our new system is currently having issues connecting to Quicken. During this early release, we are focusing on our user interface, ans will be working on integration with other platforms in time. We sincerely apologize for any inconvenience this may cause."

kevin526

It appears quicken has not yet added the new website URL as when I deactivated my current login credentials and then attempted to re-add, it displayed only one personal banking option with "legacy" as the only option. I have a call into Westerra to see if there are efforts underway to add the "new" website as a login option. It seems like the best option is to manually update quicken or potentially download .csv file if that is an option. In the meantime I will likely manually update.