Why can't I download transactions from the SRU FCU Slippery Rock PA?

I had no trouble downloading until 4-5 days ago.


  • UKR
    UKR SuperUser ✭✭✭✭✭

    In case of transaction download problems

    Please provide more details.

    What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx)  are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    US, Canadian or other international version of Quicken?
    Is your subscription still active? Or is it expired?
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?

  • I have Quicken on 2 computers. Both are receiving an error code of "CC-569 Quicken in unable to match the downloaded information to a Quicken account." The versions are: (1) Quicken Deluxe Version R43.14 on Windows 10 Home registered to [email protected]. (2) Quicken Starter Edition Version R4221 on Windows 10 Home registered to [email protected]. We have been unable to download from SRU Federal Credit Union since 8/24/2022. We had no trouble prior to that. We have not deleted any accounts or changed the names of any accounts.
  • UKR
    UKR SuperUser ✭✭✭✭✭
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