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Online Balance not correct

Monkeyboy63

When I try to reconcile, the online balance is not correct. However, the quicken balance is the SAME as the online balance on the WEBSITE. I think this started after the Chase connection type update. Help would be appreciated. Thanks

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Accepted answers

Frankx

Hi @Monkeyboy63

Your issue is being caused because Quicken is now showing "pending transactions" for Chase accounts that have migrated to the new EWC+ downloading format. Quicken folks are apparently working on this and hopefully will fix it shortly, however in the mean time Quicken Chase customers are stuck with this problem. In the interim, if you want to reconcile your Chase account(s) I suggest that you reconcile to a "paper" statement rather than to the online balance.

Let me know if you have any followups.

Frankx

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Frankx

Monkeyboy63

Thank You!!!!! That was driving me crazy. LOL. I’ll wait for the fix.

rogervin@gmail.com

so i pay this money for the quicken product and now I have to stop using it until they get the problem fixed? CRAZY.