Direct Connect downloads can't find matching account

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I have a consistent problem with direct connect downloads and only direct connect downloads not being able to find a matching account. This only happens the first time after loading Quicken. Although this could be because there are no transactions to download on subsequent runs.
I saw a procedure on the support site about deactivating the connection and clearing the fields and then restart and re-connect. That doesn't seem to do it. Anyone have any thoughts? Or is this a Quicken support issue.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Please provide more details.

    What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx)  are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    US, Canadian or other international version of Quicken?
    Is your subscription still active? Or is it expired?
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?

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