Runtime Exception Error Starting Quicken [System.Exception: Failed to start image manager]

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Answers

  • fjh
    fjh Member ✭✭
    I just received this email from Avast:

    My name is Milan, and I'm on the Avast Senior Technical Support Team. Thank you for reporting this detection. I'm happy to help.

    I've checked the file together with my virus specialist colleague. Based on the findings, the detection was removed. The file is now marked as clean in the Avast virus database, so you'll be able to run it without any issues. This change will reflect automatically in your Avast latest within 6 hours, or you can perform the update manually by following the steps in the article: Manually update virus definitions.

    Please accept my apology for the trouble caused, and I'll be glad to hear from you if everything works correctly.

    If you'd have any questions, just let me know in the reply, and I'll take care of them.

    I hope you have a nice day,
    Milan
  • I use Avast and every time I open Quicken after the most recent update my virus software alarms.

    I turn off the shields and the program works fine.

    Doesn't show to need an update.

    Quicken Version: R43.26 Build: 27.1.43.26

    Avast 22.8.6030 (build 22.8.7500.749)
    UI version: 1.0.724
  • SueBaire
    SueBaire Member ✭✭
    edited September 20
    Did anyone start getting a run time error message this week? How do you fix it?
    Thanks.

    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()
  • joaklein
    joaklein Member ✭✭
    This began Monday September 19, 2022. Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()
  • CindyOld
    CindyOld Member
    edited September 20
    It's doing the same thing with AVG and Windows Defender - very frustrating and Quicken tech support blames the various antivirus companies. [Removed - Disruptive]
  • Mike Mierzwa
    Mike Mierzwa Member ✭✭
    edited September 20
    Appears fixed as of 09/20/2022.
    Avast program must be updated, not just the definitions.
    Spoke too quickly. Worked for a bit, now it's back.
  • jagreenfield
    jagreenfield Member ✭✭
    Problem solved.

    Thanks to fjh from Avast (postings above) regarding Avast and AVG being the same company and notifying us that the false detection of rundll32.exe has been fixed.

    Quicken now starts without issues after the latest AVG program update:
    Release date 9/13/2022 08:22PM (ver. 22.9.3254 - build 22.9.7554.439)
  • Same issue here. VirusTotal reports a clean rundll32.exe for me. First, a few weeks ago, a security update fails to link accounts after switching to the newest requirements from my credit card company, and now this. I am seriously considering finding another piece of software to do what Quicken does for me.
  • jagreenfield
    jagreenfield Member ✭✭
    Well - I also spoke too soon. Now the problem appears to be intermittent or perhaps dependent on the navigation steps you take in Quicken or your other operations in Windows 10 Pro.

    I did the following:
    updated the AVG program
    restarted Windows
    started Quicken - no alert
    stopped Quicken - got the AVG alert
    tried to start Quicken - hung, killed with Task Manager
    repeated the above
    restarted Windows
    started and stopped Quicken several times - no alert
    started Quicken - got the AVG alert and the exception popup, but Quicken started
  • Kalman
    Kalman Member ✭✭
    PLEASE CLOSE THIS ISSUE HAS BEEN RESOLVED BY AVAST :)
  • jagreenfield
    jagreenfield Member ✭✭
    not necessarily resolved - see my last post
  • Linda8888
    Linda8888 Member
    I spent an entire day working with AVG technicians and neither resolved the issue. I can’t even open Quicken so I’m waiting in queue for assistance with Quicken
  • Kalman
    Kalman Member ✭✭
    Jagreenfield: I submitted the bug directly to Avast yesterday with a submission report.
    They fixed the issue over night with Virus definition update, coincidentally they released a schedule update for the program this am.
    If you have an issue with AVG I would submit them a bug report with screen shots.
    I would stay away from phone support with Quicken, AVG & Avast.
  • gpsguy47
    gpsguy47 Member ✭✭
    Have the same problem. Startup triggers Avast Runtime Malware alert. Quicken closes. Scan of PC finds nothing. Open Quicken again and get an Exception report. Close window and the Vault login appears as normal. Same happened with another family member on a different PC, and a different network connection. That PC also running Avast AntiVirus SW.
  • fjh
    fjh Member ✭✭
    After updating Avast, mine is fixed and I am no longer receiving the error. I'm running
    Avast definitions released Sept 20, 2022, 10:12 am
    Avast Free program released Sept 13, 2022, 8:22 pm
  • similar problem here. I had d/loaded and re-installed quicken due to it not wanting to load. Was having to go to file QW.pgm to load. After re-instlling, I get the following msg then it crashes. Cannot access my files at all. Here is the MSG: Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

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  • I'm having the same issue. Following.
  • hpangels
    hpangels Member
    I updated AVG to the latest ( Release date 9/13/2022 08:22PM (ver. 22.9.3254 - build 22.9.7554.439) ) and after a reboot, Quicken started up w/o problems.
    However, about an hour later the runddl malware detection popped up again - I had minimized the QUicken window and was working on something else at the time. Exiting Quicken and re-launching now pops up the "System.Exception: Failed to start image manager" message, like before.

    So it doesn't look like it's completely fixed (by AVG).
    It feels like AVG/Avast and Quicken should work together on this.
  • Nermal
    Nermal Member ✭✭
    I updated Avast this morning before logging into Quicken; updated Release date (9/13) and updated virus definitions (9/20) The problem is not fixed by Avast; the exact same errors and exceptions showed up. After snapping a screen shot and dismissing the Avast notice I get the same run-time error from Quicken and after dismissing, I am able to enter my password and Quicken is running ok. Nothing has changed.
  • Mike Mierzwa
    Mike Mierzwa Member ✭✭
    Got the following from the Avast forum:
    "The threat is being detected by Avast Anti-exploit shield.
    If this is turned off then the error stops when starting Quicken for Windows"
    This fixed the issue. The switch is well hidden.
    1. Menu>Settings>Protection>Core Shields>Potentially unwanted programs & tools tab
    2. Sub-option below Enable Ant-rootkit Shield
  • gdahlin
    gdahlin Member ✭✭
    When I start Quicken Premiere, I get a Runtime exception: System.Exception: Failed to start image manager at eo.Internal.vpsi.wxpi.hiva() and also eo.Internal.vpsi.wxpi.mccq(). Does Quicken use rund1132.exe? It seems to be infected with a virus. Thanks for your help!
  • phonedoc1
    phonedoc1 Member ✭✭
    I have the same issue. Sometimes on startup and sometimes when shutting down. Avast AV stops the process and says C:\Windows\SysWow64\rundll32.exe is infected with Win32:Malware-Gen. I am on Windows 10 Version 21H2 OS Build 19044.2006. Also getting exception error at times when starting Quicken (see attached)I am going to report it via the app help/report a problem feature as well.
  • DSherman
    DSherman Member ✭✭
    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    My anti-virus picks up a threat when I start Quicken. This just started happening after the most recent update.
    Best
    Dave
  • marvins
    marvins Member
    Same here. Likely Quicken Spyware is set to force reporting often to Quicken Mothership. Only way to bypass for now, would be to turn off Anti-Malware Software, or find a way to set exception. We should either determine the program is safe, or Quicken can realize it is their implanted buggy spyware in our software.
  • gedan359
    gedan359 Member
    Even with the new Avast update, I'm also still getting the malware error. I downloaded Sandboxie last night and I'm sandboxing Quicken with no network access to at least contain whatever Quicken is doing with the RUNDLL32.EXE.
  • DSherman
    DSherman Member ✭✭
    > @kbstackhouse said:
    > Me too. I think a virus program removed a needed file. Did anyone else see this happen first?

    Yes, virus program blocks a threat.
    Dave
  • lnantel
    lnantel Member
    Today I made the mistake to upgrade the software to the latest version (as it was working fine before) and then after the software upgrade I started getting this error. Is there a fix / work around for this yet?

    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Thanks
  • Quicken definitely is having a problem with AVG Free. Turn it off and the message goes away. Turn it back on and the message(s) reappear.