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Issue with Discover Card balances

KCA_606

Beginning yesterday, 10/2/22, the balance shown for my Discover card in the account summary window does not match what is shown in the ledger balance. The ledger balance is correct and reflects the actual balance due per my Discover online balance. The account summary is taking the actual correct balance and adding the pending balance. This is a new problem that has only occurred after Discover switched from Direct Connect to Express Web Connect.

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Comments

fanfare

I don't see how this can be Discover Card's fault. It has to be something going on in Quicken.

KCA_606

You are correct. I found the answer myself. Apparently there is a small hourglass icon at the bottom of the ledger that allows you to toggle on and off the option to show pending transactions. I assume when Discover Card changed the way Quicken connects from Direct Connect to Express Web Connect this icon got toggled to Show Pending Transactions. Once I toggled it back, my ledger balance matched the account summary balance.

However, I think that Quicken should look into the fact that the online pending transactions are added to the ledger balance, which may already contain those pending balances, thus overstating the account balance in the account summary.