Download Error -28 - Sioux Falls FCU changed their name to Levo FCU (Q Mac)

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tmmcculloch
tmmcculloch Member ✭✭
Sioux Falls FCU changed their name to Levo FCU earlier this year.
The URL for Sioux Falls FCU continued to work with the new name and so the Quicken accounts continued to update with no problems.
At the end of September Levo changed its online banking software. Now when I update accounts it returns a Download Error -28 for each SFFCU account. How do I get Quicken to use the new Levo CU URL?

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    How to refresh financial institution information (Branding)

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:
    https://www.quicken.com/support/mac/quicken-uses-incorrect-url-online-banking

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's upper level management.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • tmmcculloch
    tmmcculloch Member ✭✭
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    Thanks for the link. The bank says they are working the issue(s). Hoping to have it fixed by Friday (10/14).
  • tmmcculloch
    tmmcculloch Member ✭✭
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    Bank has resolved all my issues. Quicken is now updating with new accounts and link info. Thanks for pointing me in the right direction.
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