Known for 3 years and Quicken won't or can't fix it. Can't load Wifes IRA from Fidelity

Jamesdar

Problem: Loaded my Fidelity IRA, joint account into Quicken. Try to load wife's IRA from Fidelity, Quicken returns no accounts and then dies and has to be reloaded. Been on phone with Fidelity and they say username and password gets to all of their data, has to be a Quicken Problem. Spoke to Quicken support did all kinds of test files etc. Example start with my wifes IRA and then try to load my IRA. It then fails to load my ira. [Removed - Disruptive]