What is happening with Quicken?

Question

Every time I update an acct my data disappears.... 3 days in a row now.  I reconciled several accounts and entered back in and the years worth of trans are gone, only 1 trans showing.

Frankx · Answer

Hi @StacyE,

It sounds like your datafile has been corrupted.  Have you recently updated the Quicken application - which version are you currently running?

I suggest that you revert to a recent backup file and immediately do a file validation.  As a long time user, I believe you can appreciate that this is not normal.  Let me know how that goes.

Frankx

StacyE · Answer

I updated all my accounts and it had me update the version of Quicken.  I reconciled all my accounts and just as I was finishing my last account it froze.  Once I could bring up Quicken again....all my data was lost.  Literally one acct of 3buears was only 1 transaction.  I had to load a backup to restore my data.  Today, I updated again.  Added split details, saved them when I moved to the other trans, realized the split I just saved was 100% gone.  I have used Quicken for 25+ years and this has me searching for an alt.

Frankx · Answer

Hi @StacyE

Is this happening in every account or just in one account?   Do you have a recent backup of your datafile?

If you can provide more details about what you are seeing, when it started and what you were doing when this started, that will be helpful.

Frankx