Will not download transactions from NFCU and PENFED

Updating accounts Quicken never downloads the NFCU transaction it is a 2 step process to get the transactions. PENFED it sometime does download the transactions but I get a message in one step update try again later.

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @Martin B Newdorf

    Can you give us some more information?  On NFCU, are you getting the 2FA pop-up, or not?  I am not familiar with PENFED - does that also require 2FA? 

    How long have you been seeing these issues?  

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

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  • For NFCU uses a 2 step authentication. Once one step starts I get a request for a number that NFCU sends. I get the number and the Update process proceeds. Then I get a second request for a number and I get the new number and enter it. At the end Quicken says it cannot update the accounts. For PENFED it just says there is a problem and try back later. PENFED is a one step authentication.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    edited October 2022
    Hi again @Martin B Newdorf

    On the NFCU issue, I suggest that you Reset those accounts.

    Open the account register for any NFCU account in Quicken > click on the "Gear Icon" in the upper right > click on "Edit Account Details > Click on the "Online Services" tab > click on the "Reset Account" button. 

    For Penfed - this appears to be a known issue that Penfed may or may not be working on (please review this thread for detailed information that a number of other Penfed users have posted - LINK).  For now, I would suggest that you monitor Penfed developments here in the community, and you should also consider contacting Penfed to lodge a complaint/get more information.

    Let me know how things go and/or get back to me with additional information.

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

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