Error message when trying to update - Quicken is offline and try again in ten minutes.

karousel99

I keep trying to update my accounts in Quicken, and every single time I get a message saying that Quicken is offline and try again in ten minutes. Which I have done and get the same box. Quicken is worthless to me if I can't update. This is the only program that is "offline" which I don't know what that means either. I am a new widow and have never had to manage issues with programs before so I am computer [Removed - Language] on this.

Rocket J Squirrel

Sorry for your loss. You will find Quicken to be, shall we say, quirky in many respects. The "wait 10 minutes" message is one of those quirks. It does not mean what it says. The usual remedy for this message is to sign out of your Quicken ID (from within Quicken) and sign back in with the same ID. This seems to reset the error condition.

This is accomplished under Quicken's Edit menu. Choose Preferences and then Quicken ID & Cloud Accounts. You will see an underlined blue line "Sign in as a different user". You want to follow this path and sign out of the current Quicken account. Before signing out, make a note of the Quicken ID shown on this dialog if you don't have it handy. Then immediately sign back in using the same credentials and it should clear the "wait 10 minutes" error.

To accomplish this, you'll need to know the password for the Quicken ID, so I hope your husband left you that information.

Ps56k2

karousel99 said: ...I keep trying to update my accounts in Quicken...

hi .... you happen to post in a category for the "browser" interface to Quicken,
so we need to get some clarification details.

What version do you have .... Help --> About Quicken
and are you using a PC or a Mac ?

karousel99

I apologize if I am in the wrong place. I really don't know how to use all of this. My husband handled all this stuff before, and I am muddling through the best I can. I hope this is what you are looking for, for the version. I just downloaded the latest version, R44.28, for Windows. I hope you can help me. Thank you for replying.

Rocket J Squirrel

Sorry for your loss. You will find Quicken to be, shall we say, quirky in many respects. The "wait 10 minutes" message is one of those quirks. It does not mean what it says. The usual remedy for this message is to sign out of your Quicken ID (from within Quicken) and sign back in with the same ID. This seems to reset the error condition.

This is accomplished under Quicken's Edit menu. Choose Preferences and then Quicken ID & Cloud Accounts. You will see an underlined blue line "Sign in as a different user". You want to follow this path and sign out of the current Quicken account. Before signing out, make a note of the Quicken ID shown on this dialog if you don't have it handy. Then immediately sign back in using the same credentials and it should clear the "wait 10 minutes" error.

To accomplish this, you'll need to know the password for the Quicken ID, so I hope your husband left you that information.

karousel99

Rocket, Thank you so much for your kind words and help. Somehow I lost some of my accounts, but that is not an issue to get set back up. What I do have are important ones, and everything is updated now. Luckily I have a password saver that he got and set up. Heaven help me if that crashes. He was certified in networking and a lot of other stuff on computers. He was a whiz with them. I am as lost as a person can be. I appreciate your help. Many blessings.