One Step Update completes, but does not close

remartinsen3
remartinsen3 Quicken Windows Subscription Member
edited December 2022 in Errors and Troubleshooting (Windows)
How do I get One Step Update to finish and close? Updates process, but i must close the program and reopen it to get past the update process

Answers

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    remartinsen3 said:
    How do I get One Step Update to finish and close? Updates process, but i must close the program and reopen it to get past the update process
    Hello @remartinsen3,   

    I am sorry about this apparent issue with crashing when updating accounts. Thank you for reaching out about this here on the Quicken Community.

    First, are you noticing that the program hangs just as the One Step Update Summary appears? I want to make sure I understand what is happening, exactly. Also, have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here.

    I look forward to hearing back from you about this.

    Thank you,

    Quicken Jared 
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