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502 Error Message - Citi Bank

smolenr

Anyone else getting a 502 error message when trying to replicate with Citi Bank? I've been going back and forth with Citi and Quicken on whose responsible and they're both pointing fingers at each other.

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Quicken Jared

smolenr said:

Anyone else getting a 502 error message when trying to replicate with Citi Bank? I've been going back and forth with Citi and Quicken on whose responsible and they're both pointing fingers at each other.

Hello @smonlenr,

I am sorry to hear that you are being affected by this online banking error message. Thank you for talking with us about this here on the Quicken Community.

Currently, there is an Open Alert regarding Citi accounts and error messages of this kind. You can follow the link provided here for any additional information and any future updates.

I hope that this is helpful.

Thank you,

Quicken Jared

Hayman

I just called Quicken support on this very same issue and they had me post a log report and then gave me a ticket number and said it was on ongoing issue and that I have to just keep checking here to see if it is resolved. This is crazy! They can't notify me when it is resolved? I have to keep checking here? And on top of this, it seems to be an ONGOING issue that many customers are having that hasn't been resolved? Quicken ... we need better customer experience than this!!

Hayman

I checked the link as recommended Jared. This issue has been going on since April and is still unresolved!!!!!! Totally unacceptable Quicken!!

smolenr

I agree that this is unacceptable! Especially when I just received an email that the price for Quicken is going up. How about fixing this old issue?

Jimal

[Removed - Speculation] If you poke around a bit on the Citi website, you'll find a page, https://www.citi.com/datamanagement, at which you can supposedly allow access to Quicken by clicking on a prompt and completing the connection process in Quicken with 10 minutes. I say "supposedly" because I've tried several times and it doesn't successfully connect. Our Citi card is our main credit card, so manually entering transactions is tedious under normal circumstances, but especially so at this time of year.

[Removed - Speculation]

RickQuick

I have this issue currently with Citi, Chase, and Elan. [Removed - Rant]

Timothyh

I have this problem also - for a month or so

James Marshall

12-31-2022 Still can't download files QFX from Citi. Absurd!

smolenr

Can someone from Quicken please provide an update to the 502 error message from Citibank? It's been almost a year since the problem began.

smolenr

All, I just talked with Citi Bank from someone who had escalated my question about this. I was told that they know that this is a problem (ongoing for at least a year), BUT there is no resolution date. I'm curious what Quicken has to say?