EBMUD Bill Pay not connecting

Apparently there is an ongoing issue with EBMUD not connecting. Was told by support to start a thread here in order to (hopefully) track the issue.
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  • UKR
    UKR SuperUser ✭✭✭✭✭
    It would help if you had included the details of the "not connecting" problem.
    Have you tried to use the "Repair Online Biller" function (gear icon, "Review and Repair")?

    BTW,

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

    Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

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