I’ve seen comments in the Quicken community boards that Empower is aware of the issue(s), but no estimated time for resolution.
This is a big deal. Many Quicken users rely on the interface working. I spent over 30 minutes this morning manually entering transactions that normally take 15 seconds if your site was working as advertised.
The immediate issue is that nothing is downloading to a .QFX file. We get a message that no transactions are available since the prior quarter, when we are on a screen showing dividends from December 2022! This is clearly an error.
The next issue is the presumption that even if there are no transactions, the stock prices of the unique company ticker symbols still need to download. Otherwise, we need to go to the values tab to manually enter them.
The last issue, I hope, is that even when the .QFX file is created, it is rejected by Quicken as I understand that it doesn’t conform to new security guidelines from Quicken since sometime in October.
I’ve raised the last issue before and received the canned response of “just use .QFX files”. Well, that is all that Empower offers and they are not working. Perhaps this is a chance to upgrade to “direct connect” or “express web connect”, the modern Quicken connections that have been popular with the larger providers for a decade.
