Quicken enters cash withdrawals twice, crashes and erroneously deletes account deposits

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SLR23
SLR23 Member ✭
edited January 2023 in Errors and Troubleshooting (Windows)
When I enter a cash withdrawal in an investment account Quicken crashes. When I reopen the program I find that the withdrawal has been entered twice and the initial deposit into the account (from 2 years ago) has been deleted.

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited December 2022
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    SLR23 said:
    When I enter a cash withdrawal in an investment account Quicken crashes. When I reopen the program I find that the withdrawal has been entered twice and the initial deposit into the account (from 2 years ago) has been deleted.
    Hello @SLR23,   

    I am sorry about these issues with crashing. Thank you for letting us know about this here on the Quicken Community.

    Have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here. 

    I look forward to your response.

    Thank you,

    Quicken Jared 
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