Chase checking account showing wrong balance after update

Johnjay23

My Chase checking account and transactions are not updating to a correct balance. The wrong balance is showing in the account list. I have done the One Step update many times and it still shows the wrong balances and doesn't have recent transactions. My Marcus online savings just recently started showing an incorrect balance. I'm not sure how to fix. All of these accounts were showing up correctly until several days ago.

Quicken Jared

Johnjay23 said:

My Chase checking account and transactions are not updating to a correct balance. The wrong balance is showing in the account list. I have done the One Step update many times and it still shows the wrong balances and doesn't have recent transactions. My Marcus online savings just recently started showing an incorrect balance. I'm not sure how to fix. All of these accounts were showing up correctly until several days ago.

Hello @Johnjay23,   

We are sorry to hear about these issues with online banking services and incorrect balances. Thank you for speaking with us about this here on the Quicken Community.

Unfortunately, given the nature of this problem, it will be necessary to reach out to Quicken Support. You can do this with the information provided in this link. They will need to document and troubleshoot this issue in greater details with the resources and tools uniquely available to them. I wish that I could provide a resolution from the Quicken Community, but this represents the next necessary step in addressing this issue.

I hope that is helpful. 

Thank you,

Quicken Jared