Reinstalling 2016

I am trying to reinstall my 2016 program on a computer running W10, but it keeps asking me for an activation code, which I don't have. I purchased it on the site in 2016 and only ever use the same email address but when I enter that email it's telling me it's not recognised (yet I can log into the site with it now). I tried to chat with support but they are no help. (I am not interested in a subscription for the uses I have for Quicken 2016.)


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