Citibank?

GOM
GOM Quicken Windows Subscription Member
edited June 2023 in Errors and Troubleshooting (Windows)

I've been getting the CC-502 error for Citibank (credit card) for at least 8 months. All Quicken says is that they're working on it. Not good enough. How about a solution?

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you tried using Citi Cards as the financial Institution name for your Citi credit cards?

  • GOM
    GOM Quicken Windows Subscription Member

    Deleted the download profile and started from scratch. Selected "Citi" and provided requested login info. Quicken connected on "online.citibank.com" and went through a download cycle without apparent error (nothing to download since I'd done it by hand earlier today). Will check in a week to see if that has fixed it.

  • danglick
    danglick Quicken Windows Subscription Member ✭✭
    That worked for me--we'll see if it sticks. Thank you!
  • Rocket1
    Rocket1 Quicken Windows Subscription Member

    I am having the same problem for months now. Quicken says Citi is at fault and Citi says Quicken is at fault. At Citi's request I have deactivated my quicken account but I have not been able to reactivate. I've used, Citicards, Citybank, and Citi Choice Visa with no success, although I am able to log in directly to my online account using the same password and username.

    Any suggestions?

  • Unknown
    Unknown
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