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Getting strange screens in Bills tab under Bills and Income

MichaelV1956

I've included a screenshot. I get screens like this when trying to navigate around in Bills. Usually, if I click on another tab, like Home or Spending, then come back to Bills, it will refresh the screen correctly. I just upgraded to Premier. Never had a problem like this with the Deluxe version.

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UKR

And what feature level other than Deluxe are you using now?
What is the Release number? R xx.xx as shown in Help / About Quicken

What type of monitor are you using? 4k hi res? What resolution and display settings? The setting for "show text larger/smaller on screen" should not exceed 125%

MichaelV1956

@UKR I'm using an ASUS 4K monitor with an NVIDEA 2080TI card. The resolution is set to the native monitor resolution, 3840 X 2160. The text display hasn't been changed from the default. I'm using Quicken Premier, release number, R48.18, build no. 27.1.48.18

UKR

Font size problems? Display issues? (Windows)

If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
Users of other Quicken versions please try the following:

Close Quicken !!! (This process won't work while Quicken is running!)
Check the Compatibility tab settings in your Quicken Desktop program icon:
In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
or
Go to the traditional Windows Desktop and right-click the Quicken program icon.
or
Use Windows File Explorer, navigate to C:\Program Files (x86)\Quicken\ and right-click qw.exe
Now click Properties.
Select the Compatibility tab.
Uncheck all settings.
Windows 7, 8.1: Check "Disable display scaling on high DPI settings".
Windows 10, 11: Click "Change high DPI settings". Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application" (also try the other available options repeating the entire procedure!). Click OK.
Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
Click the "Change settings for all users" button.
Click Apply and exit.
Reboot Windows.
Now start Quicken and see if that makes a difference.

Some additional tuning suggestions:

Try this workaround for 4k monitors https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors
System requirements: 1024x768 or higher screen resolution, 1280x1024 minimum for Large Fonts settings
Unless absolutely required, try not to use "View / Use large fonts"
Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level, but try not to exceed 125%
Try using the Windows Magnifier. Press the Windows logo key and the = key to open Magnifier. Customize Magnifier to increment Zoom in 25% intervals.

MichaelV1956

Sorry, didn't work out. I've included another screen shot. All I did was move the mouse pointer over the drop down lists.

2023-05-02.png

MichaelV1956

Display issues are making Quicken Premier unusable. Now I have to close Quicken and restart to get the display to correct. I may have to go back to Deluxe.