cc-800 error with citibank

pteaster

I have two logins, one for me, one for my wife.

She has a credit card and a savings account.

I have two credit cards and a savings account.

Mine works, hers doesn't. Evey time I want to download something I have to deactivate all the accounts and reactivate all the accounts. This works once, so the bank is providing the data.

Anyone know what gives, my accounts work and hers don't(Well to be accurate, they work once on the reactivate)?