Constant Crashing Since Last Update

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Randy Storey
Randy Storey Member ✭✭

Since the last update, Quicken has been crashing continiously while doing a number of normal tasks, launching, selecting Bills and Income, Changine the View of Bills and Income, adding an attachment.

I could to on and on and and.

It is completely unusable in this state.

Doesn't Quicken throughly test a new release candidate before it is sent out? Why don't the provide the ability to roll back to a stable release?

I can say this is the first time it has been this bad.

Apparently, Quicken knows about the issue and is working to resolve.

Anybody else having this problem?

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, please do the following actions:
    • Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    • Reboot Windows.
    • Validate and Supervalidate your Quicken data file.
    • If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
     
    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

This discussion has been closed.