I have Home and Business Canadian. Invoice column for surcharges turns 0 after save

Question

I would like to charge a processing fee for paying customer's supplies. I have a 1% set up in the item. After I enter the item charge, I add another line right below for Processing Fee. It comes out fine and calcullates the 1% charge. I save the invoice. When I return to the invoice form, the processing Fee line is there but the Charge column is 0. In fact I can't even manually enter a charge as it turns to 0.

Trying to find out the problem.  Thanks

UKR · Answer

https://community.quicken.com/discussion/comment/20369146#Comment_20369146

I hadn't even noticed that you had removed QTY and RATE columns from your invoice templates.

And since I don't have access to the program source code, I can't say why just filling in AMOUNT instead of having it calculated does not work here for your Fee items.

So, bottom line: QTY and RATE appear to be required fields in the invoice template to make all calculations work.

Unless, of course, somebody from Quicken can review that situation and decide whether a change in the program code is needed.

Rockwell60 · Answer

Reading other comments, I tried to put back the QTY and RATE colums. It seems to work ok with that template.

Unless we have other solutions?

Rockwell60 · Answer

Here is another screen shot of the Edit Item . Weird, it does the calculation ok but after I press Save and Done, the amount disappears.

?? I hope we can find solution as I find the Item very usefull.

Thanks in advance