Hotfix version About Quicken is R51.12 - shows as R51.10 (edit)

RIW
RIW Member ✭✭
edited September 2023 in Errors and Troubleshooting (Windows)

First, I am in no way a software expert, but I know when software is not working properly.

I am running Windows 11; Version 22H2 (OS Build 22621.2070).

Due to multiple issues with Quicken (and out of exasperation), I unistalled and reinstalled Quicken this morning.

I find it interesting that the help>about Quicken indicates version R51.12 but my data file at the top of the Quicken window indicates R-51.10 See attached screenshots. Maybe this is normal; just an observation.

I restored from a backup I made last night, and performed validation and super validation with no issues found.

This morning during the One Step Update the program still freezes, and when trying to close the program, the screen turns black, Quicken crashes, and an error report is sent to Microsoft.

Comments

  • RIW
    RIW Member ✭✭

    Forgot to attach screenshots.

    Screenshot 1.png
    Screenshot 2.png

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    is that the "name" of your Quicken QDF file ?
    everything between the "dashes" is the name of your Quicken file ….
    Click in the upper left …. File —> then look at the very bottom for a list of the 4 recent QDF files opened by Quicken -

    here is my corner

    image.png

  • Creek
    Creek Member ✭✭

    I have similar symptoms, showing up in the last couple of weeks. One Step Update results in a black screen on top of the Quicken window, followed by a program crash. File validated and super validated, Quicken removed and reinstalled — no improvement.

This discussion has been closed.

Categories