Reconcile Share Balances - dropping transactions

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mfstarnes
mfstarnes Member ✭✭
edited September 2023 in Investing (Windows)

I have an issue with one of my investment accounts (with Fidelity) where transactions from about a month earlier are dropping and causing my Quicken balance to be different than Fidelity's amount. I'll manually add the records and next time i sync, i have same issue (not sure if it's the same transactions). I don't have this issue with any of my other accounts (Fidelity or other institutions). do i need to recreate the account? i've tried deactivating and reactivating, but something is definitely abnormal about this account in Quicken. tia

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Are there any placeholder transactions in your data file?

    About Placeholders (Quicken Windows)

    "N/A" in certain fields of an investment transaction indicates that you have Placeholder transactions in your account that need to be deleted and replaced with the correct Buy / Sell / etc. transaction that should have been recorded here.
    For more about Placeholders please go into Quicken Help (press the F1 key from anywhere in Quicken) and perform a Contents search for "placeholder".
    Alternatively or in addition to the above, please read https://help.quicken.com/pages/viewpage.action?pageId=3216694

  • mfstarnes
    mfstarnes Member ✭✭
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    thank you, yes, i've deleted all placeholder transactions as i thought that might be interfering with the holdings. I've been a quicken user for many years and never run into this issue.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Just deleting placeholder transactions and hoping for the problem to magically resolve itself is not going to work. You need to figure what real Buy / Sell / Dividend / Split / etc. transaction is missing and manually enter it.

  • mfstarnes
    mfstarnes Member ✭✭
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    I did enter the transactions manually, and share reconciliation was clear. but after next update, more transactions are missing. very strange behavior

  • mfstarnes
    mfstarnes Member ✭✭
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    I figured out the issue. Quicken was reading new transactions as "Near Match", rather than "New", and I didn't catch that before accepting, so the new (or old) transaction was being ignored/updated. I have to go through each transaction and select Unmatch before accepting. Not sure why this started happening recently, as my activity hasn't changed very much.

    thanks for all who responded.

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