Quicken crashes when setting up Citi as a biller

System

This discussion was created from comments split from:

Citi - CC-502

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Larry4

Finally got a connection and resolved the cc-502 error, now have a 100% repeatable crash just selecting either Citi or Citi Credit Card as a biller. Just selecting either of those causes this error message, clicking OK causes the app to crash and disappear.

UKR

When Quicken crashes, does it give you an opportunity to send in a crash report? If so, please do so (once only).

If you haven't done so already, please do the following actions:
• Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Start Quicken. Do not run One Step Update.
• Run both Validate and Supervalidate to attempt to repair your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
 
Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate: 
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.

rnoia

I'm having the same problem trying to add Wells Fargo and Quicken does NOT offer to send a crash report - it just dies. I did a super validate and it found some issues with online billers and supposedly fixed them - but trying to add Wells Fargo again caused Quicken to crash again.