Bills/income Locks Up

Question

Noticed since the last update that when I am in the Main View, and want to go to Bills/Income, the program locks up. I have to close the program then open the program. I then have to use either the Dashboard or View 3 to get into Bills/Income. Any suggestions ?

pkeye · Answer

Thank you!! Followed steps as described above and it worked!! All Bills and Income tabs are responding.😊

UKR · Answer

If you haven't done so already, please do the following actions:

* Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
* Reboot Windows.
* Start Quicken. Do not run One Step Update.
* Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
* If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate:

• Click File

• Select Validate and Repair File...

• Select Validate File

• If the data file contains investment accounts also select "Rebuild investing lots".

• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".

• Click OK

• Close the Data Log

• Close Quicken (leave it closed for about 30 secs)

• Reopen Quicken and see if the issue persists.

Super Validate:

• Click File

• Press and hold both CTRL and Shift keys while you click Validate and Repair File...

• Select Supervalidate File

• Click OK

• Close the Data Log

• Close Quicken (leave it closed for about 30 secs)

• Reopen Quicken and see if the issue persists.