After the Dec 2023 update, Quicken classic for windows hangs. Endless blue circle

eelizondo
eelizondo Quicken Windows Subscription Member ✭✭
edited January 14 in Errors and Troubleshooting (Windows)

Upon starting the program, I get an endless blue circle. When I click on the menu, I get a pop up that the program is not responsive. I have clicked leave program several times, rebooted my PC and even reloaded Quicken without success.

I can't validate or super validate as the program is not responsive at all. Just an endless blue circle of death!

Anyone else with this problem?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Quicken crashes, hangs or loops at startup?

    Please try this:

    • Use Windows File Explorer to locate and rename your current Quicken data file. For example, if it's called Qdata.QDF rename it to QdataX.QDF
      Usually your file is located in your C:\Users\_your_username_\Documents\Quicken folder.
    • Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
      If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.
    • If you get to this point without Quicken crashing
      • click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
      • If the data file is beyond repair, try to restore your data file from the most recent Manual or Automatic backup. Go back to restoring successively older backups until you find a file that works https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
    • If you can't get Quicken to start at all,

This discussion has been closed.

Categories