After being prompted to register account (which has existed for years), all files are gone

System
System Member admin
edited January 20 in Errors and Troubleshooting (Windows)

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CC-800 Errors

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  • smannor
    smannor Quicken Windows Subscription Member

    on Dec 15, 2024 I tried to open Quicken but it wouldn’t open without a password so I had to register my account (I already had an account for years) and create a password. When Quicken finally opened all my files were GONE. Also, when I looked in the File what was there was empty. No transactions. I read somewhere this had something to do with One Drive and new version of Microsoft Quicken. How do I fix this. I don’t use One Drive. I don’t normally use a password. Help. I just want things to be like they were before this latest version of Quicken.

  • Jay Gourley
    Jay Gourley Member ✭✭✭

    From your description, smannor, it doesn't sound like the problem might be related to the revision but not to this thread.

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