Simple/Complete tracking options greyed out

005587
Quicken Windows 2017 Member ✭✭
I have not been able to change my investment accounts from 'simple tracking' to 'complete tracking' as the previous Q&A posts have suggested. My box is greyed out and "simple tracking" is already chosen. I do NOT have the preference to "default new accounts to simple investing" checked either. How do I migrate these investment accounts back to 'complete tracking'?
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Comments
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what version .. Help — About Quicken
What financial institution?
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Windows Classic Deluxe Version r54.15. Ameriprise Brokerage.
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