I have Quicken Classic for Windows (Home and Business) - been a Quicken user for MANY years (current account was started in November, 2022, after Quicken was unable to resolve a serious issue I was experiencing which I believed was account related - and not data file related - so I started a new account to test my theory. That prior problem was completely resolved after reopening this "new" account and has not resurfaced).
Fairly recently - beginning January 24th, I began to notice that not all bank transactions were being downloaded into the Quicken registers after running a one-step update. I had numerous Bank of America transactions and a few Wells Fargo transactions which were not appearing after one-step update - even after waiting a day or two for these transactions to show up, and even though they were already present in the bank's register as viewed online. In order to troubleshoot, I deactivated and reactivated the accounts. This SEEMS to have corrected the problem with Wells Fargo Bank transactions, but I can not yet be certain of this, because the number of those transactions is FAR fewer than those of Bank of America which often number 10 or more transactions per Bank of America account, daily. (I have 8 Bank of America accounts.) However, even after deactivating and reactivating my Bank of America accounts, the problem persists with Bank of America transactions. That is to say, the problem is corrected after reactivating, but the next day when there are new transactions reported by the bank, the problem repeats itself. Sometimes transactions are downloaded - sometimes they are not. There seems to be no pattern as to when new transactions are missing from the Quicken register.
If it appears there are missing transactions (either because I know certain transactions were posted on B of A online at least 24 hours ago or longer and are not yet in the Quicken register, or because the online balance is different than the Quicken register balance - or for both reasons), I have found that if I again deactivate and reactivate the Bank of America accounts, and then run one-step update, the missing transactions will appear. They are downloaded at the time I reactivate the accounts, but when I later (the next day) do another one-step update, again there are missing transactions. Obviously, deactivating and reactivating numerous accounts is not something I want to be doing every day when I run Quicken, although it is perhaps a bit less tedious than the other option - which was to carefully compare my bank transactions in my online bank account to my Quicken transactions, and then go into Quicken to manually enter the missing transactions. I should mention the missing transactions might be either missing payments and/or missing credit card charges, or both.
Which brings me to an interesting observation: When I had gone into Quicken to manually enter missing transactions, since there is no download ID for those transactions, I thought that when I deactivated and reactivated Quicken, the bank would then cause all the transactions for the relevant time frame to be downloaded - even if they were not downloaded earlier (i.e., if I had manually entered missing transactions). To my surprise, which makes these troubleshooting steps even more difficult, the previously missing transactions (which I had to enter manually) were not duplicated, as though the bank or the system somehow knew I had already entered all the missing transactions. This does not seem likely, however, since there is no way (to my knowledge) that the bank would know which transactions I did not receive earlier, except for the fact that the downloaded ID does not appear. That being said, I would have anticipated that for each manually entered transaction (without a downloaded ID), the bank would have re-entered that transaction WITH a downloaded ID). But that does not happen.
Yet, this problem continues. When I deactivate and reactivate all the accounts from Bank of America, the bank seems to recognize the fact that the transactions in my Quicken register are not ALL of the available transactions, and it automatically supplies the missing ones. But when I try again the next day, the problem begins again with missing transactions that should be present because the amount of time since the posting date by the bank is 24 to 48 hours or longer.
I thought perhaps this was a corrupted data file, but I have run validation (all three — regular validation, authentication block validation, and super validation). All three validation tests report no file validation errors and that the validation completed successfully. I have also uninstalled and reinstalled the Quicken for Windows software (in fact, I've done this several times).
In short, I have not been able to solve this problem with the above steps and analyses. I would greatly appreciate any help that anyone can offer - no matter how insignificant the info have may seem to you.
I do have a question, though: One area of troubleshooting I have not yet endeavored to take is when reactivating the Bank of America accounts, there are two options:
- Bank of America - all other states (this is the designation my accounts are listed under, as opened with the bank).
- There is also a designation, Bank of America - Quicken
I have always utilized the Bank of America - all other states designation when reactivating my accounts at that bank. I have no clue what (or for whom) Bank of America - Quicken is intended and when, if at all, I should try to use it. If anyone has any information on this specific part of my query, or whether it might help WITHOUT messing up my data file, I would be grateful for this, as well.
Thank you for reading this and for any and all help with this frustrating problem.
