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Restarting Quicken Resets/Breaks Chase Connection

grtaylor

Every time I restart the Quicken app, my two Chase credit card accounts get the 'no entry'sign next to them, and I have to re-authorize and match the accounts. It then works fine - I can sync wieth no issues - until the next time I restart Quicken, and it repeats.

I'm getting a bit tired of this.

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Comments

[Deleted User]

@grtaylor - to get them to go away permanently, try deactivating all accounts using EWC and EWC+ and then reactivate them.

grtaylor

https://community.quicken.com/discussion/comment/20423758#Comment_20423758

Thanks for the response. You mean ALL (outside of the Chase accounts)? The two Chase accounts are using EWC+ but I do have some others using EWC it does seem.

[Deleted User]

@grtaylor yes all accounts using EWC or EWC+. The two Chase accounts and any other accounts using EWC or EWC+

grtaylor

Sadly that didn't work. I disabled all EWC and EWC+ accounts. Restarted the app. Re-enabled/Authorized a few, including Chase, was able to sync. Restarted the app, and the two Chase accounts are now blocked again.

[Deleted User]

What error message or code are you getting on the two Chase accounts?

grtaylor

No errors. Just every time Quicken restarts I get the red 'no entry' sign to the left of them in the account list/left nav, and the comment 'quicken is unable to update your account. Click here to add your account again'

[Deleted User]

The red "no entry" sign usually means a CC-800 error. That error is difficult to get rid of. I would suggest first deactivating and reactivating all accounts with the "no entry" sign. Then do an OSU see if the error pops up again. Unless you deactivate all accounts using EWC and EWC+, these errors will keep coming back.

Here are some steps I written that may help -

Make a backup of your data file.
Go to your Account List and deactivate all accounts using EWC or EWC+ by clicking the "Edit" button and going to the Online Services tab. Do not change anything on the General tab.
Then "Activate" your accounts by clicking on "Activate Downloads" in the Transaction Download column. The accounts will be activated by each financial institution, so you might not need go into each account.
For accounts using EWC+ some users report that reconnecting by clicking on the "+" or by clicking on "Add Account" in the Account List is the only way to get their accounts to reactivate properly.
Go through the activation process, entering your user ID and password. When it comes to the "Add Account" screen where it lists all accounts, carefully link each account to the existing account on Quicken. It is critical that you double check every connection, even if the accounts are already linked. If any of your accounts use EWC+, there will be some additional authentication steps before you get to this screen on Quicken.
After you have activated all your accounts, close and reopen Quicken, and then try an OSU again. If you get any errors, go to the account register and do an "Update Now", and then try an OSU again.

grtaylor

Yup, did all that - issue persists. I appreciate your help, but this is clearly a bug - how do we get that going do you know?

All accounts deactivated - only Direct Connect accounts still enabled. All can sync, no errors. Closed and re-open Quicken. Re-enabled the 3 Chase accounts, clicked and matched all three, was able to sync all three. Closed Quicken, re-opened and the two credit card accounts (not the mortgage interestingly) now have the no entry sign next to them.

[Deleted User]

@grtaylor I think it's time to contact Quicken Support. There is clearly something in your setup that conflicts with some of your account online connections. It could be data file corruption.

Here is the contact information for Quicken Support - https://www.quicken.com/support/quicken-support-options

Please circle back and let us know either way if, and how Quicken Support solved the issue.