Transactions showing up as reconciled in Sam's Club Credit card

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neil154
neil154 Member ✭✭✭✭
edited May 2024 in Registers & Transactions (Windows)

When I download transactions from Sam's Club into Quicken for windows, they are showing as reconciled. Is there a setting that I have wrong because the transactions are new

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    After downloading, are you performing an immediate "Reconcile using online balance"?
    Are you also set to automatically accept downloaded transactions into the register?

  • neil154
    neil154 Member ✭✭✭✭

    The downloads are done during the "update" and are manually accepted in the register. I spoke with Quicken support today and they had me make a change in the account details, so hopefull the next time I download the problem will be resolved

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    … and they had me make a change in the account details …

    What exactly did Quicken Support ask you to change?

  • neil154
    neil154 Member ✭✭✭✭

    They had me change the reconsile to paper, then change it back to automatic. In the automatic there is a box which I did not check which says to automatically reconsile

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