Continued 503 Error SSFCU Credit Union

Options
Jeff107
Jeff107 Member ✭✭

Keep getting 503 error each time 1-touch updates tries to access my SSFCU accounts - after several failed attempts the cedit union locks my account and I have to use the exact same login credentials that are in 1-touch update valult to unlock it. I've tried to reset but that just caused a 6 of the accounts to deactivate from EWC and I can't get back.

I reached out to the credit union and "Security Service Federal Credit Union maintains technical controls to prevent access by third-party services determined to be at too high a level of risk."

How do go back to just having the direct web connect unstead of your 3rd party acculator. I looking at this forum it appears many institutions have/are considering it too risky for their members.

Might be time to rethink that process altogether

JK

Tagged:

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    If SSFCU does not want Quicken (or Intuit as the data service provider) to access your accounts on your behalf, not with Direct Connect and not with Express Web Connect, there's only one option you can try:

    • Deactivate ALL your SSFCU accounts.
    • With your internet browser, logon to the SSFCU website and, for each of your accounts, see if the credit union offers downloading of transactions in the form of a QFX (Quicken compatible transactions) file, either for a specified date range or one complete monthly statement at a time.
    • Download this file and import it into Quicken, making sure that you select the correct account register to import into.
    • Repeat for all other accounts.

  • davidjmurray23
    davidjmurray23 Member ✭✭
    edited May 21
    Options

    Started getting exact same error on all of my SSFCU accounts two weeks ago also. Had previously downloaded my transactions into Quicken for many years without any issues. No amount of resetting and recreating of the accounts seems to work. Sounds like SSFCU has started blocking specifically Quicken as I'm still able to download these accounts via other solutions as Empower. While it is possible to still manually download them via SSFCU's QFX download this painful vs. simply clicking the "One-Time" update in Quicken. I'm going to try calling SSFCU to a least get this on their radar.

  • davidjmurray23
    davidjmurray23 Member ✭✭
    edited May 21
    Options

    Some good news on this SSFCU 503 error. As I mentioned in a previous post, I was unable to get any of my SSFCU accounts to download as they all recently started generating the same error. While I was focused on my checking account as that's the one with the majority of transactions, that doesn't appear to have been the issue. I have other sub-accounts at SSFCU and one of those needed to be reset. Once I reset that one, it allowed me to relink that SSFCI sub-account AND also reestablished my checking account. Although it then downloaded a bunch of old transactions (ugh) that I needed to adjust for, I'm now again able to download with the Quicken one-time update. My suggestion here is to make sure that you've tried to reset ALL of your SSFCU and not just the first one causing the error. It seems that while even one is problematic, you'll be prevented for downloading any.

  • Jeff107
    Jeff107 Member ✭✭
    Options

    Quicken won't let you try to set up anything except Web Connect (no option for direct connect). When I try to set that up, it kicks out an error and because quicken trys to hit my 6 accounts SSFCU sees that as multiple failed attempts and locks my accounts.

    Going account by account to get a QFX file is not worth the effort - ½ the time the download won't upload into quicken. It was so simple to just each day, click on just one button and all my accounts (SSFCU and others) were updated in a few mins.

    It's a shame that after 40 years with SSFCU this is what causes me to move all my assets away.

    Oh well - No one is married to a credit union or bank and there are plenty out there

    JK