Error OL-293-A Morgan Stanley downloads

Anne Wood
Anne Wood Member ✭✭
edited June 18 in Errors and Troubleshooting (Windows)

I have been unable to download transactions from Morgan Stanley since sometime after May 5th. Error message OL-293-A "unexpected information was received from your financial institution".

Initially it said there were no transactions to download, but that is not true. Is anyone else having this problem?

Quicken Classic Premiere v R56.9, Windows 11, v 23H2

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Comments

  • mcnitt
    mcnitt Member

    Getting this error today (May 18, 2024) on Quicken Classic Premier.

    Also submitted to support.

    MS error.png

  • jvnase
    jvnase Quicken Windows Subscription Member ✭✭

    My last successful update from Morgan Stanley Wealth Management was May 4, 2024. I have been unsuccessful in updating on May 11 and today (May 18). All I get is "an error has occurred".

    Image 001.jpg

  • jvnase
    jvnase Quicken Windows Subscription Member ✭✭

    My last successful update from Morgan Stanley Wealth Management was May 4, 2024. I have been unsuccessful in updating on May 11 and today (May 18). All I get is "an error has occurred".

    image.png

  • jvnase
    jvnase Quicken Windows Subscription Member ✭✭

    I tried deactivating the connection and deleting account number and Bank name. I then tried to add account using my Morgan Stanley login information.

    I got the following

    image.png

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭

    It seems to be fixed now. 5/18/24 2:58pm PDT.

    Quicken user since version 2 for DOS, now using QWin Premier (US) on Win10 Pro.

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