Rocket Mortgage is Apparently No Longer Supported !!!

Séan4488

The Rocket Mortgage problem started for me on March 24, 2024. Today is May 23, 2024!!!

I also deactivated the account thinking I would go thru the SETUP routine again but now it won't even display the Setup option.

I called the Quicken support line and was told that "Our customers do not use Quicken to maintain loans. They enter the payments manually" !!! [Removed - Disruptive] I started entering my payments manually out of necessity.

[Removed - Speculation]

mshiggins

The support person you spoke to needs some coaching. Quicken does support online enabled loan accounts for transaction downloading.

I am not sure your particular financial institution is supported, though. Have you tried adding the loan account as a new account?

Edit to add:

I see this is an ongoing issue impacting many users and that you have found and posted on the main discussion on the issue:

https://community.quicken.com/discussion/7948938/rocket-mortgage-quicken-loans-cc-503