Rocket Mortgage is Apparently No Longer Supported !!!

Séan4488
Séan4488 Quicken Windows 2017 Member ✭✭
edited June 23 in Download, Add/Update Accounts (Windows)

The Rocket Mortgage problem started for me on March 24, 2024. Today is May 23, 2024!!!

I also deactivated the account thinking I would go thru the SETUP routine again but now it won't even display the Setup option.

I called the Quicken support line and was told that "Our customers do not use Quicken to maintain loans. They enter the payments manually" !!! [Removed - Disruptive] I started entering my payments manually out of necessity.

[Removed - Speculation]

Comments

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    edited May 23

    The support person you spoke to needs some coaching. Quicken does support online enabled loan accounts for transaction downloading.

    I am not sure your particular financial institution is supported, though. Have you tried adding the loan account as a new account?

    Edit to add:

    I see this is an ongoing issue impacting many users and that you have found and posted on the main discussion on the issue:

    https://community.quicken.com/discussion/7948938/rocket-mortgage-quicken-loans-cc-503


    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

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