Cannot open the application after failing to update

eva1028
eva1028 Quicken Windows Subscription Member
edited July 16 in Errors and Troubleshooting (Windows)

I tried to install the update (don't know which version, but the latest one) and it told me the update failed due to an error. And….. I cannot open the application. I've tried to restart my computer 3 times and still cannot open the application. anyone run into this issue with the update? What's the solution?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    What kind of error message did you get?
    What happens when you try to start Quicken?
    Some more details would really be helpful.

  • eva1028
    eva1028 Quicken Windows Subscription Member

    (1) the error message said the update failed.

    (2) I clicked the application, and it showed it was attempting to open, but nothing opened. and that's it.

    (3) I contacted customer services through the chat function and they let me install a patch. After that, I can open the application.

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