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Bogus Transactions in ALL Accounts

Ghassan Alfaqih

I previously posted an issue that began with Ally bank and associated accounts on 6/15/2024. Since I initially reported that issue, the problem continues to devolve and affects ALL of my accounts, which is why I have reposted under a clearer title. The bogus transactions are overwriting valid transactions, effectively eliminating them altogether, which means I cannot rely on my account balances without validating online and re-entering the information.

Screenshot 2024-06-17 085811.jpg

Not certain why no one else seems to have this issue; good for others but no good for me. This is a very serious problem that must be resolved ASAP. I have also reported the problem and really need support to get this resolved.

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Comments

Ghassan Alfaqih

As I continue to investigate, two (2) updates were performed between 6/10/2024 and 6/14/2024; R56.9 and R57.12. Not sure which update caused the issues I am experiencing, but directly after them I began having these problems.

UKR

That looks to me like your Quicken data file was damaged, possibly beyond any repair.

If you haven't done so already, please do the following actions:

Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
Reboot Windows.
Start Quicken. Do not run One Step Update.
Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate:
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Ghassan Alfaqih

UKR; thanks for redirecting my first discussion and for your insights. I actually ran both validations multiple times. In the final analysis, you were correct; the file was clearly corrupted somehow, and I will chalk it up to a coincidence with the updates. I reverted to a backup file from 6/11/2024. It was a bear re-entering the transactions and validating the file along the way. The biggest nuisance of doing so are all the duplicate transactions that come through and have to be culled out to prevent duplicates in the file.

I am glad to report it seems like an isolated incident; just don't know how it occurred or what precipitated it. All seems to be functioning properly and I will repair anything else once I reconcile the accounts. Thanks again for your support.