Quicken Windows crashes after importing bank transactions

Bur Davis

Observed:

• Quicken Classic Premier R57.16 build 27.1.57.16
• Running in latest Windows 11
• go to Chase website, download transactions from Chase credit card
• note that .qfx has been imported to Quicken (app thumbnail icon in systray turns pink, indicating transactions have been downloaded and ready to process)
• switch to Quicken and it crashes (quits with no warning)
• restart Quicken, complete processing downloaded transactions

Expected

• Quicken should import transactions without crashing and forcing me to restart to complete the workflow

Note 1: I have been using Quicken since 1998 and have performed this import workflow hundreds of times without issues. This seems to be new since 14 jun 2024, when I last imported bank transactions.

Note 2: This same misbehavior occurs when downloading and importing transactions from Wells Fargo bank. Clearly not an issue with the banks

Bur Davis

My question is whether anyone else has experienced this misbehavior?

UKR

Haven't experienced this problem myself, but that's most likely due to the fact that I'm successfully using One Step Update to download transactions from all my banks, Chase credit cards included.

If you have recurring crashes, I recommend you do the following:

1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
2. Reboot Windows.
3. Start Quicken. Do not run One Step Update.
4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate: 
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.