Spinning Wheel and Memorized Payees Don't

Question

Good morning, folks. My thanks in advance for any help you can give me.

I am facing two recurring issues that seem perfectly intractable. When I attempt to sign in to the bank to download transactions, I get a spinning wheel that sometimes lasts up to two minutes before it accesses the bank.

The second issue is that Quicken Classic will not remember memorized transactions/payees. Repeatedly when I try to use them I find that the split has simply been forgotten.

I am using the latest version of Quicken classic for Windows. I access the bank over a VPN. I have tried verifying and super verifying the data file. I have uninstalled and reinstalled the program. Twice.

Thanks again.

jkph00 · Answer

Thank you for your quick response, mshiggins. I appreciate it.

From that discussion, it appears it's a known issue with no ETA for a fix.

Great.

mshiggins · Answer

Please see this discussion for info on the memorized payee splits disappearing:

https://community.quicken.com/discussion/7954572/memorized-payee-category-split-disappears#latest