Spinning Wheel and Memorized Payees Don't

jkph00
jkph00 Member ✭✭
edited September 19 in Errors and Troubleshooting (Windows)

Good morning, folks. My thanks in advance for any help you can give me.

I am facing two recurring issues that seem perfectly intractable. When I attempt to sign in to the bank to download transactions, I get a spinning wheel that sometimes lasts up to two minutes before it accesses the bank.

The second issue is that Quicken Classic will not remember memorized transactions/payees. Repeatedly when I try to use them I find that the split has simply been forgotten.

I am using the latest version of Quicken classic for Windows. I access the bank over a VPN. I have tried verifying and super verifying the data file. I have uninstalled and reinstalled the program. Twice.

Thanks again.

Answers

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    edited August 19

    Please see this discussion for info on the memorized payee splits disappearing:


    https://community.quicken.com/discussion/7954572/memorized-payee-category-split-disappears#latest


    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • jkph00
    jkph00 Member ✭✭

    Thank you for your quick response, mshiggins. I appreciate it.

    From that discussion, it appears it's a known issue with no ETA for a fix.

    Great.

This discussion has been closed.

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