Troubleshoot error when downloading from Fidelity account to quicken for windows
I have an account at Fidelity and for a few days now, I get an error when downloading transactions for it. The error is not specific. It just says an error occurred. I tried resetting the account and that did not help.
Can someone help me troubleshoot this error please?
Answers
-
If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and selectChat orPhone support.
- Support is only available during posted hours of operation
- The phone number to call can be found at the support website.
- To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
- If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers" demanding fees for their service, the real Quicken Support is free for all currently supported versions.0