Ebills will not link for Citi cards

Steph123
Steph123 Quicken Mac Other Member
in Paying Bills, eBills & Scheduled Transactions (Mac)

My Citi Admiral card and Citi Platinum and Citi Costco are all set up with quicken connect and will download transactions. However, when I try to link the ebills it says there are no account to link and to set them up for downloads. I have tried disconnecting and reconnecting. I have given persmission through Citibank. I’ve deleted the accounts and re-added them. Nothing seems to work. My AMEX will link easily, but none of the Citi accounts.

HELP

Comments

  • Sublimation
    Sublimation Quicken Mac Subscription Member ✭✭

    I am also experiencing this same issue.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are you talking about setting up Online Billers to pay these credit cards?

    Try to "Delete biller" from the Bills, Income & Transfers tab.
    When done use the function to Review & Repair / Review & Repair biller from the Settings gear icon.
    See if you can add the biller again after that.

    Deactivating / reactivating accounts for transaction downloading does not have an impact on Online Biller definitions.

    IMHO, it might be better to set up Autopay from the credit card website to have your credit card bill paid automatically from your checking account on Due Date. In addition to that use a regular scheduled reminder (one that is not linked to an Online Biller) to record the credit card payment in your account registers.

  • Sublimation
    Sublimation Quicken Mac Subscription Member ✭✭

    I finally figured it out. eBills only work if you use Quicken Connect. While you would think that Direct Connect would be better, it appears that Quicken adds some value by going through their servers. I do worry about my data privacy, but it's a decision that I made.

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