Start - update - accept/change one transaction - Hang

TigerJoe
TigerJoe Quicken Windows Subscription Member ✭✭✭

ok, I was gone for a little over a week, and so I have not run Quicken for about 10 days, but Quicken was working when I left.

I am not sure why the program hangs consistently now.

Start Quicken, it asks for password to do the One Step Update, and proceeds to update.

(Over the course of the day, I did have to reset the Citi-Bank card accounts to get them to download again).

Once One Step is complete, I move to an account (does not seem to matter which one) - main checking for example, and see list of downloaded transactions, some new, some matching.

Confirm matches, long delay, then hang. Kill Quicken and repeat steps to get here.

This time try to enter new transaction. Hangs.

Tried to backup file - Last successful back 12/4/2024. Today it fails to back up the file.

Followed instructions to reset the online account. ok, it did that, then went to checking account, selected new entry, Hang.

Repeat steps, but this time without One Step Update - Still not able to backup the file, Ran Super Validate, some errors reported that were fixed. Still no backup successful - HANG.

Have Rebooted the Computer several times to try to ensure no lingering daemons.

Simply to repeat, load skip download, open any account, select a pending new transaction, hang.

Windows - 2024-12 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5048685)
Quicken Classic Business and Personal - Release R60.15 -

Comments

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Sounds like your data file is definitely corrupt. I'd try restoring a backup from when you weren't experiencing any issues.

  • TigerJoe
    TigerJoe Quicken Windows Subscription Member ✭✭✭

    Yes While I hate to have to go to a backup, that did seem to resolve this issue.
    Strange that my file was corrupted while computer was off for 2 weeks.
    Happy Holidays to you all!
    Thanks for your patience with my complaint.

This discussion has been closed.