Splits in Memorized Transactions "Disappear"

JakesWombats

I am constantly having to rebuild the splits for monthly transactions I have "memorized." Is there something I'm missing?

mshiggins

Do you sync to the Quicken cloud and/or use Quicken mobile or Quicken web? If so, try disabling the sync for long enough to see if the splits disappearing problem stops.

mshiggins

Agree, it does seem like a programming error. Quicken Inc seldom announces dates for anticipated programming fixes.

The general path for getting issues fixed is to contact support via phone or chat to report the issue.

mshiggins

Do you sync to the Quicken cloud and/or use Quicken mobile or Quicken web? If so, try disabling the sync for long enough to see if the splits disappearing problem stops.

JakesWombats

Thank you for your response.

I suppose that could be a solution. But that is obviously a failure in programming if using something like Quicken Cloud causes transaction splits to vanish.

When will this be corrected so users aren't forced to give up available functions?

mshiggins

Agree, it does seem like a programming error. Quicken Inc seldom announces dates for anticipated programming fixes.

The general path for getting issues fixed is to contact support via phone or chat to report the issue.

mshiggins

Here is one prior report of the issue where one of the moderators responded:

https://community.quicken.com/discussion/7959519/memorized-transaction-loses-its-category-splits