CC-800 error: all accounts deleted message

WatchGirl

I am on Windows 11 and recently returned to using Quicken, in spite of 20 years of frustrating bugs. Now a colossal bug! I can't do one step update on any accounts without reestablishing a connection with all of my financial institutions via the FIX button. I see that others have been having this error for several weeks.

The last time I had a successful session was April 21. Today is April 25. Thankfully I have both running Quicken backups as well as had just made several copies on different media. First I thought my desktop was corrupted and tried a rolling back to a Windows restore point. No luck. Then I tried opening a clean (successful) copy from April 21 onto my laptop. When I got CC-800 errors again, I closed the troubleshooting data file before another file got corrupted. I need the data so will resort to manual entries.

What is happening??

CaliQkn

@WatchGirl - restoring a backup can cause the CC-800 errors. Here are some simple troubleshooting steps to try, if you haven't already:

1. Make a backup of your current data file.
2. Validate your data file - this is the first thing to try when you start to have issues. Click on File→Validate File and Repair File. Then check "Validate file". When the validate completes, review the log for any useful messages.
3. Super Validate your data file - same process as step 1, except hold down "Ctrl-Shift" when clicking on "Validate and repair file"
4. Make a copy of your data file - click on File→Copy or Backup File, and select "Create a copy or template" then click "Next". On the next screen, leave the defaults, but you can change the file name and location of the file copy, if you wish. Click on "Save Copy". Follow the prompts. When the copy file process completes, switch over to the copied file.
5. Validate the data file copy - use the process in steps 1 & 2 on the copied file.
6. Reactivate online connections for all Accounts - reactivate online services for all account in the copied file
7. Do a One Step Update (OSU) on the copied data file.
8. If you get any errors, go to the account register and do a "Update now" and see if that fixes the error.

If you still have issues, another thing to try is uninstalling and reinstalling the Quicken program (app). Doing this doesn't affect your data file directly, but it may clean up some "garbage" in your installation.

Quick92

Same bug here on many accounts. I submitted a bug report. I have not restored a backup.

Edit to add: I did a successful one step update of all accounts yesterday, 4/25.

CaliQkn

@Quick92 are you getting recurring or multiple CC-800 errors?

Quick92

Yes. I quit and restarted Quicken and get the same result. I am not spending time on all those troubleshooting steps you posted. I can wait until Quicken does a real investigation. I'm pretty confident that nothing changed with my Quicken file since yesterday.

CaliQkn

@Quick92 if you haven't see it already, here is documentation for the CC-800 error from Quicken Support:

https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/

Quick92

I have 17 failed accounts across several banks with CC-800 errors. I will wait a few days before investing the time to follow those steps. I have enough experience with Quicken that I believe there's a non-negligible chance this will be fixed on the Quicken server side.

Quick92

Just to close the loop — out of the blue I got CC-800 errors on 17 accounts. I waited a few days hoping the problem would resolve itself, but alas it did not. I reactivated all accounts using the "reset account" button, and they seem to work now. I had to delete a bunch of duplicate transactions that the reactivation creates. I had not recently restored from backup, but I did that several weeks ago. I guess that's somehow related.

Quick92

I am sorry to report that CC-800 returned on all bank accounts today. For sure, I have not restored from a backup any time since last fixing the CC-800 errors. And for the love of God, Quicken, would you please stop changing account opening balances when I reactivate my accounts?